Excellence in Service
Mitel Investments (Pty)Ltd is a 100% wholly citizen owned Information and Communication Technology
(ICT)Company has invested its interest and focus on providing its clients with solutions that are
engineered towards addressing their business needs. Services include strategic ICT planning, systems
implementation and systems integration.
The company has been in operation for 5 years and has considerable specialist skills in Open Source
products
to minimize the total cost of ownership to its clients. Products include Linux based solutions
on the server side which seamlessly integrate with the existing environments which in most cases
Microsoft products. Mitel Investments (Pty)Ltd also supplies computers, CCTV Installations, Biometric
Finger Readers , networks and peripherals; Stationery; Offi ce equipment; local and wide area networking;
Windows and Linux network management, email, antivirus, fi rewalls and everything required in a
modern computerised office under one service level support agreement. The key personnel in the
organization have a combined experience of more than 30 years in the Information Technology industry.
The company provides services to Government departments, Local Government authorities, Land
Boards, Non Government Organizations, Parastatal organizations and Private companies. Through
experienced and well manned organizations that supply us, we have been able to achieve service
excellence that is unparalleled in the local market. It is through these vendors that we have been able
to offer good quality services.
Our Quality Assurance Program
The purpose of Mitel Investments (Pty) Ltd Quality Assurance Program is to guarantee that every installation performed by Mitel Investments (Pty) Ltd personnel meets the highest possible standards of workmanship in the cabling discipline. Since the standards are a compilation of input received from Mitel Investments (Pty) Ltd Installers, the document reflects the beliefs held by personnel performing the installations and hence is a formal presentation of the work ethic of Mitel Investments (Pty) Ltd personnel, and the standards they demand of themselves.
Ultimately therefore, Mitel Investments (Pty) Ltd personnel aspire to the highest standards of workmanship in their personal capacity and see the final product of their skill and performance reflected in their final installation. They view an installation that fails to meet the workmanship standards described in the Mitel Investments (Pty) Ltd Quality Assurance Program as a direct reflection on themselves as individuals.
Since the quality of an installation is not only measured by the end product, but also the process through which the end product is achieved, the Mitel Investments (Pty) Ltd QAP standards document incorporates the standards for both the process of installation as well as the definable standards of the end product.